78fb Privacy Policy — How We Keep Your Information Safe

Introduction

78fb is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy explains how 78fb collects, uses, and protects your personal information.

When you use the 78fb website, create an account, or use our services, we collect certain information. This data is used solely to provide you with a better experience. We never share your information with third parties without your consent — that is our firm commitment.

This Privacy Policy applies to the 78fb website (78fb.win), mobile app, and all our digital services. If you have any questions, feel free to reach out to our support team at any time.

What Information We Collect

78fb collects your information in two main ways — what you provide directly and what is collected automatically. Details are outlined below.

Information you provide directly:

• Full name and date of birth (for age verification)
• Email Address & Phone Number
• Residential Address
• Identity verification (KYC) documents — such as NID, passport, or driving license
• Payment method details (mobile banking number, etc.)
• Messages sent to support and communication history

Automatically collected information:

• IP Address & Device Type
• Browser Type & Operating System
• Time spent on each page of the site
• Login & Logout Date and Time
• Game History & Betting Records
• Information Collected via Cookies & Tracking Technologies

How Your Information Is Used

78fb uses the data it collects solely for specific, legitimate purposes. We never collect or use more information than necessary. The primary reasons we use your data are listed below:

• Account Management: Used for registration, login, password reset, and account verification.
• Transaction Processing: Payment information is used to process deposits and withdrawals securely.
• Legal Compliance: To fulfill KYC verification, anti-money laundering (AML) requirements, and other legal obligations.
• Customer Support: Your information is needed to resolve your complaints or queries promptly.
• Promotional Communications: With your consent, new offers and bonus updates will be sent to you via email or SMS.
• Ensuring Security: Detecting suspicious activity and preventing fraud.
• Service Improvement: Usage patterns are analyzed to improve your experience on the platform.
• Responsible Gaming: To detect excessive gaming or harmful behavior and provide appropriate support.

Who Your Information Is Shared With

78fb shares your personal information only in a limited and controlled manner. We never sell or transfer your data without your consent. The circumstances under which your information may be shared are outlined below:

• Payment Provider: To process transactions through approved payment gateways including Mobile Banking, Nagad, and Rocket.
• Identity Verification Service: With authorized third parties to complete the KYC process.
• Legal Authorities: Upon a valid court order or lawful request from a law enforcement agency.
• Game Provider: Limited data may be shared for the technical requirements of keeping games running.
• Auditing Body: For license maintenance and regulatory compliance.

Cookie Policy

78fb uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. The types of cookies used on 78fb are:

• Essential Cookies: Required to maintain your login session and keep your account secure. These cannot be disabled.
• Functional Cookies: Remembers your preferred language, settings, and gaming history.
• Analytics Cookies: To understand which parts of the site are most used. This data is entirely anonymous.
• Marketing Cookies: To show you relevant promotions based on your interests.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

Data Security Measures

78fb uses industry-leading security technology to protect your privacy. Our protection measures include:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Two-factor authentication (2FA) available.
• Automated alerts for suspicious login attempts.
• Regular security audits and penetration testing.
• Restricted staff access — only authorized team members can view data.
• Firewall and intrusion detection systems.

Data Retention Period

78fb does not retain your data longer than necessary. Retention periods vary depending on the type of information:

Once the retention period expires, data is securely deleted or fully anonymized.

Your Rights

Under 78fb's Privacy Policy, you have the following rights over your own data:

Minor Protection

78fb is strictly for users aged 18 and above. We do not knowingly collect information from minors.

• Age is verified at the point of registration.
• No one under the age of 18 is permitted to create an account.
• Any account found to belong to a minor is terminated immediately.
• Parents can use parental control software to help protect their children.

Policy Updates

78fb may update this Privacy Policy from time to time. For significant changes, we will:

• We will post a clear notice on the website.
• Registered users will be notified by email.
• The date of any changes will be updated at the top of the page.
• Re-consent may be required for significant changes.

We recommend checking this page regularly to stay informed about our latest policies. Continued use of our services after any updated policy takes effect will be considered acceptance of the revised terms.

Contact

For any privacy-related questions, complaints, or requests, please reach out to our dedicated Privacy Team: